Refund & Returns Policy

At Kiss Crochet, our consumers are our top priority. If you are not completely satisfied with a product, please return it. We are dedicated to resolving your concerns quickly and efficiently to ensure your satisfaction.

Return Process

Return Requirements

Return items must meet the following requirements:

• Return request must be submitted within 30 days from the date of shipment.
• Item must be in an unused and resellable condition.
• Items must be in the original packaging (yarn label is intact and around the ball).
• Items must not be marked as final sale on the product page.

Return Instructions

To begin processing a return, please follow the steps below:

1. Visit our returns center: http://premieryarns.returnscenter.com
2. Enter your order number and email address.
3. Select the items you wish to return (final sale items cannot be selected).
4. Once approved, you will receive a confirmation email with return shipping instructions.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Final sale items
• Clearance items
• Customized products
• Defective items (see Defective Items section)

Original shipping costs are non-refundable unless there is an error with your order.

Refunds may take 5–7 business days to appear on your account, depending on your bank.

Defective Items

If you receive a defective item, please do not return it. To assist our quality control team, we require the dye lot number. Please contact Customer Service and provide photos of the defect along with the following details:

• Confirmed shipping address
• Item / Color Number
• Order Number
• Quantity affected
• Dye Lot Number
• Description of the defect

Incorrect Items

If you received incorrect items, please contact Customer Service with the following information:

• Order Number
• Item numbers and quantities received
• Photos of barcodes on the incorrect items
• Item numbers and quantities missing

International Customers

International orders must be returned within 30 days of shipment. Due to exchange rate considerations, returns submitted after this period cannot be accepted.

• Customers are responsible for all return shipping costs.
• Refunds do not include duties, customs fees, or VAT.
• We do not offer exchanges for international orders.

Our Satisfaction Guarantee

Kiss Crochet stands behind the quality of our products and is committed to customer satisfaction.

If you are not satisfied with your purchase, you may return eligible merchandise in its original condition for a full refund within 30 days of the shipment date.